Refund Policy of KPAstrologeronline.com
1. Introduction
Thank you for choosing our online astrology services. We understand that sometimes circumstances change, and you may need to reconsider your purchase. Our refund policy outlines the conditions under which refunds may be granted.
2. Refund Eligibility
To be eligible for a refund, the following criteria must be met:
- Service Not Yet Delivered: The request must be made before receiving the consultation report. Once you have received your consulting report by email and/or Zoom, you are no longer eligible for a refund.
- Booking Errors: In cases where an error has been made during booking (e.g., multiple bookings for the same service), you may be eligible for a refund.
- Unforeseen Circumstances: If for any reason we are unable to provide the service, you will be eligible for a full refund.
3. Non-refundable Services
- Completed Consultations: Clients who have already received their consulting report via email and/or Zoom.
- Special Promotions: Any service purchased during a promotional event or sale may be non-refundable, as specified during the promotion.
- Gift Certificates: Any purchased gift certificates are non-refundable.
4. Process for Requesting a Refund
- Initiation: Refund requests must be initiated by contacting our customer service team within [specific number of days, e.g., “7 days”] of making the purchase.
- Provide Information: You may be asked to provide certain information related to your purchase, such as your booking reference number and reason for the refund request.
- Evaluation: Our team will evaluate the request based on the provided information and our refund policy criteria.
- Notification: You will be informed about the approval or rejection of your refund request.
5. Approved Refund Process
- Timing: Once your refund has been approved, it will be processed, and the amount will be credited to your original payment method within [specific number of days, e.g., “14 working days”].
- Delays: Please note that the actual time for the refund to be reflected in your account can vary based on your bank or credit card company.
6. Late or Missing Refunds
- Check Bank Account: Before reaching out to us, kindly check your bank account again and ensure the refund has not been processed.
- Contact Bank/Credit Card Company: There might be some processing time before a refund is reflected in your statement.
- Contact Us: If you’ve taken the above steps and still haven’t received a refund, please contact our customer service.
7. Changes to the Refund Policy
We reserve the right to amend this policy at any time without prior notice. The current version of our refund policy is always accessible on our website.
8. Legal Considerations
All disputes related to this refund policy will be resolved in accordance with the laws of the respective jurisdiction. By availing of our services, you consent to the exclusive jurisdiction and venue of courts in Bhubaneswar in all disputes arising out of or relating to the use of our services.
9. Contact Information
For questions, requests, or complaints related to refunds, please contact:
- Email: bhagyaratnakolkata@gmail.com
- Address: Bhagya Ratna Foundation. 14LD Mani Tribhuvan, Nandan Kanan Road, Bhubaneswar 751024, India